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Privacy policy

Last updated: 9 July 2026

This Privacy Policy explains how Action Force Pest Control ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, get in touch with us, or use our pest control services. We are committed to protecting your privacy and handling your data in an open and transparent way, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the terms set out in this policy.

Who We Are

Action Force Pest Control provides professional pest control and prevention services across Bristol, Bath and the wider Southwest. For the purposes of data protection law, we are the "data controller" responsible for your personal information.

If you have any questions about this policy or how we handle your data, you can reach us at:

Information We Collect

We only collect information that we need to respond to your enquiries and deliver our services. This may include:

  • Contact details such as your name, telephone number, email address and postal address.
  • Property information such as the address where treatment is required and details of the pest problem you are experiencing.
  • Enquiry details such as any information you include when you fill in a contact form, request a quote, or message us.
  • Payment information where you book a paid service (payment card details are processed securely by our payment provider and are not stored by us).
  • Technical data such as your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies.

How We Collect Your Information

We collect information in the following ways:

  • Directly from you when you complete a form on our website, call us, email us, or speak with our team.
  • Automatically when you browse our website, through cookies and analytics tools.
  • From third parties such as review platforms or referral partners, where you have chosen to share your details with them.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes.
  • Arrange, carry out and follow up on pest control treatments.
  • Manage bookings, payments and our ongoing relationship with you.
  • Send service reminders or follow-up communications relating to work we have carried out.
  • Improve our website, services and customer experience.
  • Meet our legal, regulatory and BPCA compliance obligations.
  • Send marketing communications where you have agreed to receive them.

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your data:

  • Contract: where processing is necessary to provide the services you have requested.
  • Legitimate interests: to run and improve our business, respond to enquiries and keep our customers informed, provided this does not override your rights.
  • Consent: where you have opted in to marketing communications or non-essential cookies. You can withdraw consent at any time.
  • Legal obligation: where we are required to keep records or comply with regulatory requirements.

Cookies

Our website uses cookies and similar technologies to help the site function, understand how visitors use it, and support our marketing. Some cookies are essential for the website to work, while others are optional and only used with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that turning off some cookies may affect how the website performs.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us run our business and deliver our services, including:

  • Payment processors who handle transactions securely.
  • IT, website and hosting providers.
  • Analytics and marketing platforms.
  • Professional advisers, regulators or authorities where required by law.

All third parties are required to keep your information secure and to use it only for the purposes we specify.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to meet legal, accounting or reporting requirements. When we no longer need your data, we will securely delete or anonymise it.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work hard to safeguard the data we hold.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request that we delete your information in certain circumstances.
  • Object to or restrict how we process your data.
  • Request that we transfer your data to another provider.
  • Withdraw consent at any time where we rely on it.

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before sharing any information.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe we have collected such information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

How to Contact Us or Make a Complaint

If you have any questions, requests or concerns about how we handle your personal information, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK regulator for data protection, at www.ico.org.uk.

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Contact Action Force Pest Control

Reach our team for expert pest advice or to book a service. We respond promptly during business hours.

Thank you—your enquiry is received.
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