


One fixed price for the whole job, including VAT, agreed before we start. Every follow-up visit is covered until the rats are gone, so the bill never grows.
We don’t stop at the rats you can see. We find every way they’re getting in and seal it, drains included, so they don’t come back.
Our bait stations are tamper-resistant, so children and pets can’t open them. Everything we use is approved for homes, and we never use glue traps.
Ben came in and quickly located how they were gaining entry, and dealt with the problem very quickly and professionally. There is only one charge, so there are no hidden charges for extra visits.
We inspect the property thoroughly, checking wall cavities, under concrete, behind appliances, in loft insulation, and in drains as needed. The colony is ethically treated with professional-grade rodenticide and strategically-placed traps. We never use glue traps, which are an inhumane method of disposal and illegal in the UK. If there’s anything you need to do before we arrive, we’ll tell you in advance.
We continue to monitor the situation over follow-up visits to ensure the population declines, after which we seal every entry point we've found, including fitting rat blockers to drainage if needed. An established infestation usually takes two or three visits over a few weeks. Drain problems can take longer, and we’ll tell you upfront if that’s likely.
If you run a food business, a rat sighting in a prep or storage area is a serious compliance and health and safety risk. We are BPCA-certified and provide full documentation of our treatment process for your records. To protect your reputation, we arrive in unmarked vehicles and work with complete discretion.

Unlike other pest control companies, we don’t charge per visit. Instead, we provide a fixed and fair quote for the problem, regardless of how long it takes, keeping us accountable to fixing the problem for good. We confirm the price once we’ve surveyed your property, before any work starts.
A pest problem is stressful enough without poor communication or unclear pricing. You need to know the job will be done properly. With decades of experience, BPCA-certified technicians and a fixed-price guarantee, you know where you stand from the start.

We provide safe, swift, and effective treatments tailored to your property and its’ vulnerabilities, be it a new build flat or a centuries-old house.
We’ve helped over 10,000 homes and businesses since 1995, with straightforward advice, reliable treatment, and long-term prevention tailored to your property.

No hidden extras and no guesswork. With us, you always know what you’re paying for.

Our team is fully trained, insured, and BPCA accredited for your peace of mind.
Rats carry Weil's disease and Seoul hantavirus, both of which are spread through contact with their urine and droppings, and can cause serious illness. That risk, combined with how fast they breed, is why a rat problem can so quickly spiral out of control.
Brown rats, the most common species in UK homes and businesses, are strong burrowers, climbers and swimmers. A young one can squeeze through a gap the size of a 50p coin. They're also capable of travelling through drainage systems and entering a property via cracked pipes, displaced joints, or even a damaged toilet connection.
If you’ve dealt with rats before and they’ve returned, they are almost certainly entering via your drains. A CCTV survey can confirm this.
Rats are wary of anything unfamiliar in their environment, so they will avoid poorly placed traps and bait. They also nest out of sight, so what you can find rarely reflects the size of the population behind the wall.
Even if you successfully curb the infestation, it will just be replaced by another if nothing is done about their entryways.
Find quick answers to common pest control queries. For anything else, our team is here to help.
Yes, if the wall gives them something to grip. Pebble-dash, worn mortar, climbing plants, drainpipes and cables all help them up. Brown rats prefer to stay low and burrow, but black rats are better climbers and will get into a roof space along a pipe or an overhanging branch. Ivy, a shed roof against the house or a wheelie bin under a soffit is as good as a ladder to a rat.
No, rats are active all year. As the temperature drops and food in gardens and hedgerows thins out, they move indoors, which is why our callouts go up every autumn. Once they’re in, act quickly. Rats breed fast enough to go from a couple to a colony in a few months, and a small problem becomes a much harder one to treat within weeks.
The toilet, almost never. The U-bend holds a permanent plug of water that stops rats getting through. The exception is a toilet left unused long enough for that water to dry out, so flush the one in an empty property or holiday let now and again. Drains are a different story. Rats are strong swimmers and live in the sewers in huge numbers, getting in through broken pipes, displaced joints or uncovered floor drains. If rats keep coming back after treatment, a CCTV drain survey can find the damaged section, and a rat blocker will close it off.
Rats are wary of anything new, so an adult will often skirt round a trap for days. That’s why we start with a full survey to find where they’re getting in, where they’re nesting and what’s feeding them. We treat the colony with tamper-resistant bait stations, using professional rodenticide alongside or instead of traps, and monitor it over follow-up visits. Once it’s cleared, we seal every way in.
Yes. A cornered or handled rat is very likely to bite. Rat Bite Fever can be fatal if left untreated, so keep your distance and see a doctor straight away if you’re bitten. Rats also carry Weil’s disease (Leptospirosis), Salmonella and Hantavirus, which spread through their urine and droppings, often without you ever seeing one. They gnaw through cables, pipework and structural materials, too. Commercial properties have legal obligations around rat control, however the infestation started.
Rat droppings are dark, spindle-shaped and much bigger than mouse droppings, about the size and shape of a raisin, where mouse droppings are closer to a grain of rice. Rats also leave deeper gnaw marks on cables, wood and plastic piping, grease smears along skirting boards, and a strong ammonia smell in enclosed or rarely used spaces. They’re busiest from dusk to dawn, and their scratching at night sounds heavier than mice and comes from lower down in the home. Seeing one in daylight is a bad sign: it usually means the nest is crowded or something has disturbed them, and the infestation is well established.
Still need help? Contact our support team.
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